FAQ
SUPPORT
Need Help?
- Email: hello@format.partners
- Response time: Within 24 hours
- Hours: Monday-Friday, 9am-5pm CST
Before Contacting Support:
- Check the FAQ above
- Force close and restart the app
- Ensure you’re on the latest version
- Check your internet connection
When Contacting Support: Please include:
- Your device model
- iOS version
- App version
- Brief description of the issue
- Screenshots if relevant